Policies
HOW TO BUY
You can directly order any of our handcrafted items from our online catalog. After your purchase has been processed, we will contact you with a confirmation and timeframe for delivery. We also regularly take custom orders, which can be a modification of one of our existing designs or a piece designed and built from scratch. Depending on the type of customization, we typically require a 50% deposit to place the project in queue on the shop calendar, the remaining balance is due before pickup. Please feel free to contact us with any ideas you may have for a custom piece of furniture.
LEAD TIME
We build all of our furniture to order and the lead time is anywhere from 6 to 12 weeks. Our smaller items ship within one week of ordering. Occasionally, we have pieces in inventory that can be ordered and shipped immediately. If your order needs to be completed in a shorter time we can expedite on a case-by-case basis. Please note that expedited orders will require an additional charge.
CANCELLATION
We allow customers to cancel their order within 48 hours of placement. Once production begins on an order, cancellations are allowed with 25% restocking fee. We do not refund deposits on cancellation of custom orders.
RETURNS
We stand behind our craftsmanship and if for any reason you are unhappy with your purchase, you can return it within 30 days of receiving the product. Returns beyond that timeframe will be accepted at the discretion of Shelby Supply Co. The cost of the return shipping is the responsibility of the customer. All returned furniture is inspected and must be in "as new" condition; we reserve the right to charge repair fees on any damaged product returned. We do not accept returns on custom orders or special items.
WARRANTY
Our mission is to create heirloom furniture and we stand behind our craftsmanship. Every furniture piece offered in our catalog carries a lifetime warranty for the original owner of the piece. The warranty covers any fault in craftsmanship or defect in the wood materials. The guarantee does not cover wear and tear or misuse of the item.
30 DAY MONEY BACK
If for any reason within 30 days of purchasing any item in our catalog you are not satisfied we will fully refund your order. If the item requires shipping, the buyer is responsible for the return shipping cost.